Cloud computing is a fundamental advantage: shared resources, supported by the underlying nature of a common infrastructure environment. SLAs therefore extend to the cloud and are offered by service providers as a service-based contract and not as a customer-based agreement. Measuring, monitoring and covering cloud performance is based on the final UX or its ability to consume resources. The disadvantage of cloud computing compared to ALS is the difficulty of determining the cause of service outages due to the complex nature of the environment. “This agreement is a vote of confidence by IMF staff in the continued implementation of the Egyptian authorities` programme. It is also a testament to the considerable efforts that the Government and the Central Bank of Egypt (CBE) have made to reform the economy. The process of economic reform of the authorities has started well. The liberalisation of the exchange rate, the introduction of VAT and the continuation of the reform of energy subsidies in order to strengthen the fiscal situation have had a considerable impact. Currency shortages are corrected and interbank activity in the market is recovering. Egypt has regained investor confidence, as evidenced by the high appetite for the sale of Eurobonds in Egypt in January 2017, and remittances and private sector portfolio investments have increased considerably. The key to manufacturing for job creation has rebounded strongly and exports have increased significantly.
Meanwhile, Egypt`s GDP growth reached 3.9% in the first quarter of 2017 and the primary budget deficit fell by about 2% of GDP. The service received by the customer as a result of the service provided is at the heart of the service level agreement. Service level agreements can contain many service performance metrics with corresponding service level targets. A common case in IT services management is a call center or service desk. Commonly accepted metrics in these cases include: “, ” “ It`s not going to be enough. SLA, SLA, SL, S.S. Agreement at the operational level) .